Privacy Policy

1. Introduction

Welcome to 7j7. We are committed to protecting and respecting your privacy. This Privacy Policy explains how 7j7 collects, uses, discloses, and safeguards your personal information when you visit our website at https://7j7.vin or use any of our services, including cricket betting, live casino, slot games, crash games, and related features available to players across Bangladesh.

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the 7j7 platform immediately. This policy applies to all users of our website and services, regardless of the device or network used to access them.

2. Information We Collect

We collect information in several ways to deliver a personalised, secure, and compliant gaming experience. The categories of data we collect include the following:

Personal Identification Data

• Full name, date of birth, and gender as provided during account registration.
• Email address used to create and manage your 7j7 account.
• Mobile phone number for account verification and security alerts.
• Residential address and district within Bangladesh for identity verification purposes.

Financial and Transaction Data

• Payment method details, including bKash, Nagad, Rocket, Upay, and bank account references (we do not store full card numbers or mobile wallet PINs).
• Deposit and withdrawal transaction histories, including amounts in BDT and timestamps.
• Bonus and promotional credit activity linked to your 7j7 account.

Technical and Usage Data

• IP address, device type, operating system, and browser type used to access 7j7.
• Session logs, pages visited, features used, and time spent on different sections of the platform.
• Cookie identifiers and similar tracking technologies as described in Section 6 of this policy.

3. How We Use Your Information

7j7 uses the data we collect strictly for legitimate operational and legal purposes. We will not use your data for any purpose not listed in this policy without first obtaining your explicit consent. Specific uses include:

• Creating and managing your 7j7 player account, including registration, login authentication, and account recovery.
• Processing deposits and withdrawals through local Bangladesh payment gateways including bKash, Nagad, Rocket, and Upay.
• Delivering customer support and responding to queries, complaints, and dispute resolution requests in a timely manner.
• Complying with anti-money laundering (AML) obligations, responsible gaming requirements, and any applicable legal frameworks.
• Sending service-related communications such as deposit confirmations, promotional offers, and important account updates via email or SMS.
• Improving the quality, performance, and security of our platform through analytics and internal testing.

4. Legal Basis for Processing

7j7 processes your personal data on the following lawful grounds, depending on the type of data and the specific purpose for which it is being used:

5. Sharing Your Information

7j7 does not sell, trade, or rent your personal data to any third party. However, we may share specific information with trusted parties under strictly limited circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, and partner banks) for the sole purpose of processing your transactions securely.
• Game software providers, including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, who require session and account data to deliver gameplay correctly.
• Regulatory or law enforcement authorities when we are legally compelled to disclose information by a valid court order, government directive, or applicable law.
• Third-party analytics and security service providers, solely for the purpose of improving platform performance and preventing fraudulent activity, under strict data-processing agreements.

In all cases, we require third-party recipients to implement appropriate technical and organisational safeguards to protect your data and to use it only for the purposes we specify.

6. Cookies and Tracking Technologies

7j7 uses cookies and similar tracking technologies to enhance your browsing experience, personalise content, and analyse platform usage. A cookie is a small text file stored on your device by your browser when you visit our site.

Strictly Necessary Cookies

These cookies are essential for the operation of the 7j7 platform. They enable core functionality such as account login, session management, and security checks. These cookies cannot be disabled without severely impairing the service.

Analytics Cookies

We use analytics cookies to understand how players interact with our platform. This helps us identify popular features, diagnose technical problems, and improve the overall user experience. Analytics data is aggregated and anonymised where possible.

Managing Your Cookie Preferences

You may accept or refuse non-essential cookies at any time through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of parts of the 7j7 platform.

7. Data Retention

7j7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The typical retention periods applied by 7j7 are as follows: active account data is retained for the lifetime of your account; transaction records are retained for a minimum of five years from the date of the transaction in accordance with financial compliance standards; and technical log data is retained for up to twelve months.

When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data destruction procedures. If you close your account, we may retain certain records for a period required by law even after account closure.

8. Data Security

The security of your personal data is a top priority at 7j7. We implement a comprehensive range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting internal staff access to personal data, regular security audits and vulnerability assessments, and two-factor authentication options for account security.

While we take every reasonable precaution to secure your data, no online transmission or storage system can be guaranteed to be 100% secure. If you believe your 7j7 account has been compromised or you suspect unauthorised activity, please contact our support team immediately at [email protected].

9. Your Rights

As a user of the 7j7 platform, you have a number of rights in relation to the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of Access — you may request a copy of the personal data we hold about you, including details of how it is being used.
• Right to Rectification — you may ask us to correct any personal data that is inaccurate or incomplete.
• Right to Erasure — subject to legal retention obligations, you may request that we delete your personal data.
• Right to Restriction — you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability — where technically feasible, you may request your data in a commonly used, machine-readable format.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days of receipt.

10. Third-Party Links

The 7j7 platform may contain links to third-party websites or services, such as those of our game providers or payment partners. Please note that this Privacy Policy applies solely to the 7j7 platform. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any external website you visit through a link on our platform before providing any personal information to that site.

11. Children's Privacy

7j7 is an online gaming and betting platform strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the platform.

If you are a parent or guardian and believe that your child has provided personal information to 7j7 without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete any such data from our systems and close the relevant account in accordance with our underage account policy.

12. Payments and Financial Data

When you make a deposit or withdrawal on 7j7 using a local Bangladesh payment method such as bKash, Nagad, Rocket, or Upay, or via a bank transfer through institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank, the transaction is processed through the respective payment provider's own secure infrastructure. 7j7 does not store your full mobile wallet credentials, bank account passwords, or complete card numbers on our servers.

We retain only the minimum transaction reference data required for account reconciliation, dispute resolution, and regulatory compliance. All financial data stored by 7j7 is encrypted at rest and is accessible only to authorised personnel with a legitimate operational need.

13. Changes to This Privacy Policy

7j7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 7j7 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7j7 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.